Order Process Guide for Our Tactical Gear and Equipment

Welcome to our wholesale Tactical Gear platform! To ensure a smooth and efficient ordering experience, we’ve outlined a detailed step-by-step guide to our order process below.

1. Browsing & Selecting Products

  • Product Categories: Explore our extensive range of products by navigating through our user-friendly categories. Use the search bar to quickly locate specific items.
  • Product Details: Click on any product to view detailed specifications, images, pricing, and minimum order quantities (MOQs).
  • Send an inquiry: Once you’ve selected the products you wish to purchase, add them to your enquiry cart. You can adjust quantities or remove items as needed before proceeding to inquire.

2. Placing an Order by Email, Phone, WhatsApp or WeChat

  • Review quotation list: Before finalizing your order, review the items in your quotation list to ensure accuracy. Check quantities, sizes, colors, and any applicable discounts.
  • Shipping Information: Confirm or update your shipping address. If you’re shipping to multiple locations, you may need to place separate orders or contact our customer service for assistance.
  • Payment Method: Select your preferred payment method. We accept various secure payment options, including credit/debit cards, bank transfers, and online payment platforms.
  • Place Order: After reviewing all order details and selecting your payment method, click “Place Order” to submit your request. You’ll receive an order confirmation email with your order number and summary.

3. Order Processing & Payment Confirmation

  • Order Verification: Our team will verify your order details, including product availability, pricing, and payment confirmation.
  • Payment Processing: If you’ve chosen an online payment method, your payment will be processed immediately. For bank transfers, please ensure that funds are transferred within the specified timeframe to avoid order cancellation.
  • Order Confirmation: Once your order and payment are confirmed, you’ll receive an email notification with the expected shipping date and tracking information (once available).

4. Shipping & Delivery

  • Shipping Arrangements: We work with reliable shipping partners to ensure timely and secure delivery of your orders. Shipping costs and estimated delivery times will be provided during the checkout process.
  • Tracking Your Order: Use the tracking number provided in your order confirmation email to monitor the status of your shipment. You’ll receive updates via email as your order progresses through the shipping process.
  • Delivery: Upon arrival at your specified destination, our shipping partner will contact you to arrange delivery. Please ensure that someone is available to receive the package and inspect it for any damage during transit.

5. After-Sales Support

  • Returns & Exchanges: If you’re not satisfied with your purchase, please refer to our returns and exchanges policy for instructions on how to proceed.
  • Customer Service: Our dedicated customer service team is available to assist you with any questions or concerns you may have regarding your order. Contact us via email, phone, or live chat for prompt assistance.

6. Feedback & Reviews

  • Share Your Experience: We value your feedback! After receiving your order, please take a moment to leave a review or rating for the products you purchased. This helps us improve our offerings and provides valuable insights to other customers.

By following these steps, you can enjoy a hassle-free ordering experience on our wholesale website. Should you have any further questions or require assistance at any stage of the process, don’t hesitate to reach out to our customer service team. We’re here to help!