At our foreign trade wholesale website, we are committed to providing efficient, reliable, and transparent shipping services to our global customers. This Shipping Policy outlines the key aspects of our shipping process, including delivery methods, shipping costs, estimated delivery times, and other relevant information.

1. Shipping Methods

We partner with reputable international and local shipping carriers to ensure that your orders are delivered safely and on time. The available shipping methods may vary depending on your location, the size and weight of your order, and other factors. Common shipping options include:

  • Express Shipping: Ideal for urgent orders, offering faster delivery times (typically within 3-7 business days) with tracking capabilities.
  • Standard Shipping: A cost-effective option for non-urgent orders, with estimated delivery times ranging from 7-15 business days (may vary by destination).
  • Freight Shipping: For large or bulky orders, we may arrange freight shipping, which involves longer transit times but is suitable for heavy or oversized items.

2. Shipping Costs

Shipping costs are calculated based on several factors, including the destination country, the total weight and dimensions of your order, and the chosen shipping method. You can view the estimated shipping cost during the checkout process before finalizing your order.

  • Free Shipping Thresholds: We may offer free shipping for orders that meet a certain minimum purchase amount. These thresholds vary by region and will be clearly displayed on our website.
  • Additional Charges: Please note that additional charges such as customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the shipping cost quoted during checkout.

3. Estimated Delivery Times

Estimated delivery times are provided as a guideline and may vary due to factors beyond our control, such as customs clearance delays, weather conditions, or carrier disruptions.

  • Processing Time: Before your order is shipped, it undergoes a processing period during which we verify your order details, prepare the items for shipment, and arrange for pickup by the shipping carrier. Processing times typically range from 1-3 business days but may be longer during peak seasons or for customized orders.
  • Transit Time: Once your order is shipped, the transit time will depend on the chosen shipping method and your destination. You will receive a tracking number via email once your order is dispatched, allowing you to monitor its progress.

4. Order Tracking

We provide order tracking services for most shipping methods to keep you informed about the status of your delivery.

  • Tracking Information: Upon shipping your order, we will send you an email containing the tracking number and a link to the carrier’s tracking website.
  • Tracking Updates: You can use the tracking number to check the real-time status of your shipment, including estimated delivery dates and any delivery exceptions.

5. Shipping Restrictions

Certain items may be subject to shipping restrictions due to their nature, size, weight, or destination regulations.

  • Prohibited Items: We do not ship prohibited items such as hazardous materials, perishable goods, or items that violate international trade laws.
  • Restricted Destinations: Some countries or regions may have specific import restrictions or embargoes that prevent us from shipping certain items. We will notify you if your order contains items that cannot be shipped to your destination.

6. Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, we will work with the shipping carrier to investigate the issue and provide a resolution.

  • Claims Process: If you suspect that your shipment is lost or damaged, please contact our customer service team immediately. We will guide you through the claims process and assist you in filing a claim with the carrier.
  • Refund or Replacement: Depending on the outcome of the investigation, we may offer a refund, replacement, or other compensation as appropriate.

7. Contact Information

If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is smooth and satisfactory.

By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice. Please check our website regularly for the most current information.